I got a new bike a little while ago, as mine was totalled in a car accident. I still ride my brothers as he’s overseas, so it wasnt a biggy.
My first ride on this new bike I break the chain…
I’m a little annoyed, as it’s the first ride; and on returning it I was told that if I wanted my chain of choice (kmc white 1/8) I would have to wait 2-3 days, which wasnt an issue… Then comes the 1 week call saying: so… 3 days have passed, where’s my chain - to be greeted with… end of the month (~3 weeks for a replacement)
So the chain comes with a black link which was a bit annoying, and I asked the selling lbs (brunswick st bsc) for a 1/8 pin so I dont have a random black link on my white chain.
The guy disappears out the back, returns with 2 pins; I go home and put my new chain on… The pin ‘feels’ a little small, but I’m not a mechanic in a bike store right?
On my way to work this morning, I hear a THUNK every 2s or so, and I think I’ve not got my chainline right or something… Of course I’ve weighted this thread so you all know: it’s not my chainline, it’s the pin. I was given a 3/32 pin for my 1/8 chain.
So I don’t want to fuck my chain, so I go into the nearest bike store - literally 100m away, and was told that a replacement link could be put on by the end of the day for $20;
I go: uh ok… the end of the day? right… I’ll get back to you
Bike store at uni, same deal…
So I rode home, bending the complete shit out of both the links, which means I now need to put 2 links in my chain (as I now need to lengthen it with another piece of chain)
Both have said to me: 1/8 pins are not available, they just are not sold - which seems kinda odd, as surely pins are useful things to have; as well as re-breakable links.
Anyways now I have 2 non-white links (black and silver) in my otherwise white chain. It looks pretty odd… like I fucked something up (which would be true I guess)
gives me the shits that lbs just seem to want to siphon money/time from customers, as if they will then return again to the store to support their business
tbh I just wanted to moan because I hate poor service, and seems I got it multiple times over, on a relatively simple item.